Terms & Conditions
These Terms & Conditions apply to all customers of Luxe & Learn Hair Extension Academy (“we,” “us,” “our”). By purchasing any course, product, or service from our website, you agree to the following terms.
1. Online Hair Extension Training Materials
1.1 Access
After purchasing a masterclass/course, you will receive a welcome email with instructions on how to access your student classroom. This email may land in your spam or junk folder, so please check all inbox folders.
1.2 Non‑Refundable Material
Due to the protected digital content provided, all online masterclasses/courses are non‑refundable once purchased. By completing your order, you acknowledge and agree to this policy.
1.3 State Regulations & Licensing Requirements
Our online training is available throughout the United States. However, licensing and cosmetology regulations vary by state. It is the student’s responsibility to ensure they comply with all applicable laws, regulations, and licensing requirements in their specific state before offering hair extension services professionally.
Luxe & Learn does not guarantee eligibility for state licensure or professional authorization. Students must verify whether their state requires a cosmetology license, specialty certification, or additional training to perform hair extension services legally.
1.4 Student Work Submissions
Any images or videos submitted for assessment must be your own work. Submitting work that is not your own will result in your certification being voided.
1.5 Certification Requirements
Purchasing a masterclass/course alone does not grant certification of competency. A certification of competency is only awarded after submitting your assessment and meeting the required standards.
2. Intellectual Property
All course materials, videos, images, downloads, and written content are the intellectual property of Luxe & Learn Hair Extension Academy. You may not:
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Share course content publicly
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Reproduce or distribute training materials
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Use our content to create your own training program
Violation of these terms may result in removal of access and legal action.
3. Amazon Purchases
Any items purchased through our Amazon storefront are sold and shipped directly by Amazon. All returns, replacements, or issues must be handled through Amazon’s customer service. Luxe & Learn does not manage Amazon‑fulfilled orders.
4. Limitation of Liability
By purchasing our courses or products, you acknowledge that:
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You are responsible for practising the techniques safely
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You must follow all instructions and safety guidelines
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You must comply with local/state cosmetology regulations
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We are not liable for any damage, injury, or issues resulting from improper application or misuse of the techniques taught
5. Access & Account Security
You are responsible for maintaining the confidentiality of your login details. Sharing your login information or course access with others is strictly prohibited and may result in immediate removal from the program without refund.
6. Updates to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes take effect immediately upon posting. We encourage you to review this page periodically.
7. Contact Information
For questions or concerns regarding these Terms & Conditions, please contact us at:
support@luxeandlearn.com
Refund & Returns Policy
At Luxe & Learn, we are committed to providing high‑quality training and products. Please review our Refund & Returns Policy carefully before completing your purchase.
Digital Products & Online Training
All digital products, including online classes/courses, downloadable materials, and access to the student classroom, are non‑refundable.
Because digital content is delivered instantly and cannot be “returned,” we are unable to offer:
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Refunds
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Exchanges
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Cancellations
Please ensure you have reviewed the product description thoroughly before purchasing. If you have questions about a course or digital item, our team is happy to assist prior to checkout.
Physical Training Kits
If you purchased a physical training kit, you may request a return within 14 days of receiving your order, provided that:
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The kit is unopened, unused, and in its original packaging
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The kit is in resaleable condition
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You notify us of your intention to return the item within the 14‑day window
For hygiene and safety reasons, we cannot accept returns of opened or used kits.
Return Shipping
Customers are responsible for return shipping costs. We strongly recommend using a tracked delivery service, as Luxe & Learn cannot be held responsible for items lost or damaged during transit.
Once your return is received and inspected, approved refunds will be issued to the original payment method within a reasonable timeframe.
Damaged or Incorrect Items
If your training kit arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. Include:
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Your order number
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Clear photos of the issue
We will resolve the matter as quickly as possible.
Contact Us
If you have questions about this policy or need help with your order, our support team is here to assist.
Shipping Policy
At Luxe & Learn, we aim to deliver all products quickly, safely, and efficiently. Please review our Shipping Policy before completing your purchase.
Digital Products
All digital items, including online masterclasses, courses, templates, guides, and downloadable resources — are delivered electronically.
Access details and/or digital files will be sent to the email address provided at checkout within 12 hours of purchase. In most cases, delivery is much faster.
If you do not receive your digital materials within 12 hours, please check your spam or junk folder before contacting us.
Training Kits
If your purchase includes a physical training kit:
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Orders are typically processed and dispatched within 1–2 business days
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Delivery usually takes 5–7 business days after processing
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Shipping times may vary during holidays, busy periods, or due to carrier delays outside our control
Incorrect Shipping Information
Customers are responsible for providing accurate shipping and contact information at checkout. Luxe & Learn is not responsible for:
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Delays caused by incorrect or incomplete addresses
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Additional shipping fees resulting from address errors
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Lost packages due to incorrect information provided by the customer
Carrier Responsibility for Loss, Delays, or Damage
Once your order has been shipped and a tracking number has been issued, responsibility for delivery transfers to the shipping carrier (USPS, UPS, FedEx, or Amazon Logistics). Luxe & Learn is not liable for:
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Delays caused by the carrier
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Packages marked as “delivered” but not received
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Lost, stolen, or damaged packages while in transit
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Delivery issues resulting from carrier error
If your package is lost, delayed, or damaged during transit, we will assist you in contacting the carrier, but all claims must be filed directly with the shipping provider.
Questions About Your Order
If you have any questions regarding your order or delivery, our support team is here to help.